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- The player from Nigeria has been accused of opening multiple accounts.
- However, despite extending the response time frame, the player failed to respond.
- We attempted to gather more information and requested screenshots of the transaction history, but the player did not respond to our messages.
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The player from Benin had encountered an issue with 1xbet where the account had been locked for almost a year. Despite having provided all requested documents, the player was unable to send documents to Mexico as requested by the casino due to limitations of the local postal service. We had extended the timer for response by 7 days, but due to the lack of response from the player, we were unable to proceed with any further investigation or provide potential solutions. The player from Benin had had his 1xbet account verified three times and had made several withdrawals.
The player had complied with all document requests, but the casino did not immediately respond or unlock the account. Eventually, the player’s withdrawal was processed, but his account was closed without explanation. The player from South Korea faced continuous delays in verification and withdrawal processes by 1xbet after winning money from baccarat.
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Almost 3 months later, he still didn’t get the refund from casino. The casino didn’t respond to mediator’s request to give updates regarding this ongoing complaint. ”Vema957” from India made a deposit of 50,000 INR which was debited from his bank account but not credited to his player’s account. Almost 4 months later, he still didn’t get the refund from casino.
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The casino maintained that they were waiting for a response from the Licensing Authority regarding the complaint. The player had expressed dissatisfaction with the casino’s response and threatened to make the issue public. The casino had advised the player to wait for the final status upon the decision of his appeal by the Licensing Authority. The player from Brazil had reported that 1xbet Casino had closed their account, allegedly due to a self-declared gambling addiction.
With the rest of his funds, he kept on playing, got his balance up to €3,000 once again and requested a withdrawal. The casino asked him to send more documents for verification but soon after, they closed his account. The reason why they did so was that according to them, he had multiple accounts. Later on, the casino promised they would provide an update regarding this issue within forty-eight hours, but they didn’t do so. The player from Chile experienced repeated account verification requests from 1xbet despite having played there for months and previously making successful withdrawals. The player provided numerous documents and complied with all requests, but continued to receive a response to wait.
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Consequently, we were unable to investigate further or provide a resolution. We had rejected the complaint for the time being due to lack of communication from the player’s side. The player from Benin had been unable to access his 1xbet account since October 2022. Despite having provided the requested documents for verification, the player remained unable to access his account and had received no response from the casino’s security team.
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The player made a deposit of about $100 (8000BDT) and claimed a bonus of up to 1500€ +150FS. When he won 134,810.45 BDT, he made a withdrawal request of 10,000 BDT. He sent verification documents but the casino closed his account claiming the player had a duplicate account and had violated the terms. Casino did not prove their statement nor replied to mediator’s contact attempt.
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The player from Chile requested the casino to impose a deposit limit or close their account due to gambling issues. Despite their efforts, the casino has not complied, resulting in the player losing 470,000 CLP. The case was successfully resolved, and the player got a refund. The player from Bolivia has not been credited for two withdrawal requests totaling 2000 bs.
These include scans of things like a utility bill, any identification cards you hold, and things relating to a bank account. These are not required right away, but they might be necessary when you withdraw your winnings, or you aim to complete a second deposit later. The player from Netherlands complains about an uncertain issue.
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An Indian player’s withdrawal and casino gameplay were blocked. Despite having provided the requested ID cards and other details to the casino’s security team, further requests were made for a mobile operator app screenshot containing personal data. The player was struggling to meet these requirements and sought assistance. The player admitted to having entered incorrect information during registration, specifically a shortened version of his name. This discrepancy led to the casino questioning the legitimacy of his account.
After number of weeks, the casino was not able to provide us with any specific information of the player’s request nor any solution, therefore we have closed this complaint as unresolved. The player from Somalia had his account suspended after unsuccessful verification. In the given circumstances, it would be very hard or even impossible to prove that he did not play with other connected accounts.
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The player complained about getting repeatedly locked out of his account due to verification checks. Last time, his account got locked and he sent all required documents to the casino, but two weeks later, his situation hasn’t changed. The player from India has been accused of opening multiple accounts.
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Despite providing all requested verification documents, the casino has not responded. The player in Nigeria is experiencing withdrawal issues on 1xbet after they changed the withdrawal options removing the Kuda bank. The casino keeps requesting for documents and delaying responses despite the player complying with all their demands.
Shortly after that, her account was blocked and she was asked to send more documents via land mail, which cost her €50 to do so. Maria’s letter with all the documents arrived at the post office, but the casino representative never went to pick it up. The case remains unresolved and the winning wasn’t paid either. The player from Chile had won a prize of 18,750 pesos in the Spinomenal tournament but hadn’t received the money even after 6 days.
Despite complying with the request, his documents were rejected, putting his nearly $2700 at risk. We attempted to assist the player and requested more information to clarify the situation. However, due to the player’s lack of response to our messages and questions, we were unable to proceed with the investigation or provide potential solutions. The player from Germany asked the casino to get self-excluded due to his gambling addiction.
Even after notarizing the documents, they were still unable to access their funds and only received automated responses from support. We had asked the player to forward us any documents they had already sent to the casino for further investigation. However, the player decided to close the case as the matter had been moved to Curaçao. Consequently, we had to reject the complaint due to the player’s decision. It had been 12 days without any resolution or clear reasoning for the freeze.
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The player is unable to make the cash withdrawal and despite reaching out, the casino’s security team hasn’t been helpful. The player cannot deposit or bet anymore despite being in contact with the casino for resolution. We would also like to mention that here are the most high quality virtual sports. Indeed, the quality isn’t that low in the rest of categories with such virtual sports, but here, for instance, you will find the top quality presentation of the football game FIFA 18.
The player from Morocco was facing difficulties in withdrawing $4000 from 1xbet. Despite having successfully verified his identity, the casino accused him of using falsified documents and blocked his withdrawal attempt. The player stated that he had won the amount through sports betting, not casino games. Due to the fact that our forum only dealt with online casino complaints, we were unable to assist him further. However, we offered to provide him with a list of websites that might have been able to help with his sports betting issue. The player from Benin had had her 1xbet account locked for almost 10 months.
The player from Ukraine has been charged a withdrawal fee of 10% from the requested amount. Later, it became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. After a thorough review of the provided information, we rejected the player’s complaint as ‘unjustified’.
The player from France has requested a withdrawal five days ago. The player from Belarus submitted all the required documents, but the casino is asking to send them by post. The case, was successfully resolved, and the player passed through the verification process. The player’s self exclusion failed as she was able to open new accounts.
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Skrill and Neteller are the safest choices to place online bets on sports, and bet365 has been the number one bookie for the pa… If you are ready to start using AstroPay digital wallet for your online transactions in Brazil, here are five easy steps to open an AstroPay account. AstroPay digital wallet supports multiple currencies and is widely accepted by merchants and online gaming platforms worldwide, making it a popular… The list of withdrawal methods is somewhat shorter, but there are still a lot of options, or to be more precise, over 100. The minimum withdrawal is a bit higher than the minimum deposit for each accepted method, but it is still quite low. For example, if you’re using your credit card, you will be able to deposit an amount as low as €2.
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Despite his appeal and sending notarized documents, the player couldn’t access his account or his winnings. The casino had claimed that the player violated the terms and conditions by having multiple accounts and only allowed him to withdraw his initial deposit. The player had denied having multiple accounts and had requested the Complaints Team to mediate the situation. The complaint was eventually rejected due to lack of response from the player. The player from Nigeria, despite having provided all necessary verification documents, encountered issues with his 1xbet account, which remained locked for almost a year. The casino asked for documents to be sent to Mexico, which was not possible due to his country’s postal limitations.
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Despite having provided several requested verification documents, she had continued to receive the same message from 1xbet stating that more time was needed. The player had played aviator in the casino and some sports games, without accepting any bonuses. The casino had requested a PDF file from Perfect Money, which the player had stated was not provided by the service.
The complaint was closed as the player do not intend to play in the casino anymore and wish to close the complaint. The player from Argentina is struggling to withdraw from the casino due to a limited choice of payment methods. The player from Mexico is complaining about the two-factor authentification which is required when accessing the casino account.
Player’s withdrawal blocked, account is at risk.
The information may be a little scarce on the website, but it is widely available across the net. Again, to summarise, as long as you can get on the 1xBet eSports gaming platform then you can play here provided that you are of legal gambling age within your own country. There are big advantages in adding 1xBet to your list of eSports providers, and you may even want to switch your entire focus here. They tick a lot of boxes in terms of choice of games, value in odds and a great infrastructure to back it all up.
It quickly became clear that the decision of the casino was based on the player’s gameplay, which was deemed irregular. The player from Turkey has been struggling to withdraw their winnings. The player from Cambodia is experiencing difficulties withdrawing his winnings due to ongoing verification. ”Abhibhan” from India made a deposit of 10,000 INR which was debited from his bank account but not credited to his player’s account.
The player disputed this, stating that the casino had already provided an RRN code but refused to provide transfer details. The casino insisted the transaction was received, while the player claimed the bank could not find the transaction. The player was asked to provide an official response from the bank, but failed to do so within the given timeframe, resulting in the complaint being rejected. The player from Austria, who had been a 1xbet member for 3 years, reported that his account was abruptly deleted after he had deposited 1.1 million dollars. The player, who had engaged in sports betting (E-Sports) and casino games, hadn’t received a satisfactory response from the casino’s support team.
Once you have created your betting account, you will get a 100% match bonus of up to $100 to bet on your favourite sports. Players are advised to go through the rollover requirements of the bonus to understand the terms and conditions. The customer support team can also be reached via Live Chat, email, social media, and communication platforms – Facebook, Twitter, WhatsApp, Imo, and Signal. Linux users are not disregarded and the casino offers four different versions of Linux browsers that can be downloaded for easier casino access. The minimum deposit is €1 (or €10 if the members would like to redeem the bonus). The withdrawals are not much much slower – in most cases, the payouts will be approved in 15 minutes.
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At least 3 events within the accumulator must have odds of 1.40 or higher. ”Tovarch” from Ukraine complained that he hadn’t received the full amount of his balance because casino kept 10% of the withdrawal funds (around 250$). They claimed that they had fulfilled the obligation to the player according to their T&C. Based on their privacy policy, the Casino refused to provide reasonable justification and/or solid evidence which could help them and decide this case adequately.
Despite providing all requested documents promptly, the player experienced repetitive delays and generic responses from the casino for over 6 days. The issue was resolved after the player submitted multiple documents. The company also offers its users a wide selection of online casino games, including slots, roulette, blackjack, and other popular gambling games. If you are tired of placing sports bets, you can always diversify your experience and try your luck in the 1xbet casino. The player requested a withdrawal and sent all the documents needed for verification. He had been waiting for over three weeks for it to process without any progress.
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They asked the player to verify the documents first, but they wouldn’t agree to that and the case stayed unresolved. According to the casino, the player failed their verification process. It happened when he won a big amount, €21,000 and the verification started. In the end, the player turned for the help of a Ukrainian lawyer who would help him get this issue resolved. The player claims that all his withdrawal requests were rejected.
Consequently, the complaint was rejected due to lack of player response. The player from India had been trying to deposit INR into his 1xbet account for over 5 days without success. Despite having contacted the 1xbet team, he continued to receive vague explanations about the processing of his payment. The player’s funds had been transferred via a UPI transaction and he had provided a receipt of this to the casino’s support team. After a prolonged wait, the player’s funds were finally cleared. We had marked the complaint as ‘resolved’ after confirmation from the player about the successful resolution of his issue.
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Player stopped responding to our question therefore the complaint was rejected. The player from Benin has his account locked with a balance of $3500. Despite providing all requested documents, including ID, screenshots, and a picture holding the ID, he stopped receiving replies and cannot access his account or funds.
It doesn’t take long for users to find details on what’s open for betting. 1xBet has a standing as one of the most reliable online casinos in the industry. It operates out of Russia and has a license for operation in Curacao. It continues to grow today in many betting markets, as it recently received access to Mexico. Players can also enjoy the website in many other countries like Ghana and India, to name a few.
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He wanted to get his €600 worth of deposit back and the security team asked him to provide documents for verification. He also provided his medical report via mail and was asked to wait for all this to process. Later on, the casino asked for more time and when six months passed since he filed the complaint, all of his documents at this point became invalid for verification. Towards the end of the discussion, the casino claimed that the player lost his deposit before he asked to be self-excluded.
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He tried the bank transfer which didn’t work, so he would like to use Payeer instead. The player from Albania complains about withdrawal regulations and casino support. The player from Greece had his bonus winnings cancelled without further explanation. The player from Pakistan is experiencing some issues with the gameplay. The player from Italy is experiencing difficulties withdrawing her winnings. The player from Germany has been accused of opening multiple accounts.
The player provided the requested information, but it was discovered that the account belonged to a relative. As we didn’t deal with complaints submitted on behalf of a third party, this complaint was rejected. The player was advised to have the actual account holder file the complaint. The player from Russia had faced issues withdrawing her winnings from 1xBet. Despite having undergone numerous verification procedures, including mailing notarized documents to Mexico and participating in a Skype call, her account had remained blocked. The player had complied with all requests, however, the casino had insisted she continue following their instructions.
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The player from Bolivia had been trying to verify his account for a week but it remained in the processing queue. The player reported that the verification process had been ongoing since February 16th and all the documents had been accepted. Despite our team’s efforts to mediate and extend the complaint’s timer, the player did not respond to our messages, leading to the rejection of the complaint. A player from Bolivia has been waiting for account verification for 20 days to process a withdrawal. The required documents were provided, but despite contacting live support daily, the issue hasn’t been resolved. The player from Argentina, who has been betting regularly for several months is now unable to withdraw winnings from a recent bonus.
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The player from Poland deposited in the casino, but the amount wasn’t credited to the casino balance. We rejected the complaint because the player closed their account on casino.guru. The casino claims that the personal data he entered in the casino profile does not match the data from the documents. The player from Mexico is experiencing difficulties withdrawing his winnings due to ongoing verification. The player from Turkey had difficulty completing the verification process at the casino.
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The casino responded that the problem was on the side of player’s payment system. The player from India has split his deposits to redeem a bonus. They have won over 800 dollars, but after submitting the required documents, the casino claims they have a double account and refuse to communicate further. We closed the complaint because the player was no longer interested in resolving it.
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The player was advised to deposit using a new method and wager the entire deposit amount with odds of at least 1.1, to enable withdrawal using the new method. The player had not responded to the latest advice, leading to the rejection of the complaint. The player from Argentina had two accounts with an online casino, one linked to an email, and the other to a phone number. Due to a misunderstanding, both accounts had been blocked, one of which had contained his funds. The player had been trying to resolve this issue since February with no response from the casino. The player had clarified that neither of his accounts had been verified, and he had not activated any bonuses.
Despite having provided relevant screenshots multiple times, including a bank statement, and following up at length, the problem remained unresolved. We had requested additional evidence from the player, including a comprehensive bank statement, to investigate the issue further. However, due to the lack of response from the player, we had to reject the complaint.
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Player is struggling to access the account.
As soon as you join 1xbet in Bangladesh and make a deposit of at least 120 BTC, the bookmaker will reward you with a 100% match with the maximum sum of 12,000 BDT. You will then have to meet a wagering requirement of x5 in accumulator bets with odds of at least 1.50 per selection. You’ll need to wager the bonus amount 5x on accumulator bets, where at least three of your selections have odds of 1.40 or higher. The 100% match on first deposit is one of the 1xBet promotions that’s only valid for sports bettors. There are lots of other promotions for casino players though, and you’ll find them in the promotions section when you’re logged in.
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You’ll have to use the 1xBet promo code PROTIPSTER to get a 100% bonus of up to €130. The deal is an improvement over the regular bonus of up to €100. The odds are you’ll find a game that fits your interests and your budget alike. 1xBet focuses on making casino gaming accessible to anyone who can legally enjoy a game. You can bet on virtual horse racing and other fun things throughout the day. 1xBet is an exciting casino site for how it supports players from all corners of the world.
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We sought additional information from the player to help resolve the issue but received no response. Thus, we were unable to investigate further and had to reject the complaint. However, upon the player’s request, the complaint was reopened. In the end, the player was able to go through a video call verification and received his winnings. The player’s account was closed by the casino due to suspicions of identity, but the main issue was resolved successfully.
We explained that providing inaccurate personal information during registration could lead to account suspension or additional verification requests. As a result, the player’s complaint was rejected due to violation of the casino’s terms and conditions. The player alleged that 1Xbet was repeatedly requesting, in this case, an apostilled document. After an extended correspondence between the player, the casino, and the Complaints Team, the casino received the player’s apostilled document via postal service. Following this, the player’s verification was completed, and the player was permitted to withdraw the remaining funds. The player confirmed that the withdrawal had been processed successfully and has received the winnings.